SAMCOM Communications

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STANDARD TRADING TERMS AND CONDITIONS IN RELATION TO THE SALE BY SAMCOM OF GOODS AND SERVICES

1. In this agreement -

1.1. clause headings are for convenience and shall not be used in its interpretation and unless the context clearly otherwise -

1.1.1. an expression which denotes any gender includes the others AND a natural person includes an artificial person and vice versa AND the singular includes the plural and vice versa;

1.1.2. the following expressions shall bear the meanings assigned below and cognate expressions bear corresponding meanings -

i). "customer"-shall mean the person whose name appears on the invoice/quotation/credit application which is annexed hereto or which is printed on the reverse side hereof or in any other circumstances, any person or persons at whose request or on whose behalf the supplier undertakes to supply any goods, do any business, or provide any service;

i). "supplier" – shall mean, collectively or individually as the case may be, SAMCOM Communications(Pty) Limited and/ or any of its subsidiaries from time to time, which supply goods or services to customers;

iii) "goods" - any items or services of whatsoever nature that are supplied by the supplier to the customer in terms hereof;

iiii) ”dealer”-shall mean, a customer as described in i) above, and a reseller of the Samsung PBX equipment as supplied by SAMCOM Communications.

2. These Terms and Conditions to Prevail

2.1. The only basis upon which the supplier is prepared to do business with the customer is that, notwithstanding anything in any acceptance, order or other document or agreerement to the contrary, these terms and conditions shall constitute the sole terms of the agreement between the supplier and the customer and shall operate in respect of any and all business between them.

3. No Variations or Amendments - This agreement constitutes the whole agreement between the customer and the supplier relating to the subject matter hereof and no amendment to, cancellation or variation of this agreement or any waiver or indulgence which would otherwise give rise to estoppel, shall be binding unless recorded in a written document signed by an authorised representative of the supplier.

4. Quotations and Orders - Any quotation given is not an offer by the supplier to sell the goods but constitutes an invitation by the supplier to the customer to do business with the supplier and it may be revoked at any time by the supplier. The supplier may accept or reject in whole or in part any order placed upon it by the customer and a contractual obligation to supply shall only exist if, after acceptance of the quotation, the supplier confirms that a contract exists or tenders supply of goods. An order may not be withdrawn until accepted or rejected by the supplier.

5. Purchase Price and Payment

5.1. Orders are accepted by the supplier only on the basis that the prices charged will be those ruling at the date of despatch of the goods, unless otherwise expressly stated. A copy of the suppliers ruling prices from time to time may be obtained from It.

5.2. The customer shall be obliged to pay to the supplier in addition to the contract price herein -

5.2.1. the amount of any tax (including VAT), duty or other charge (including an amount equal to any withholding tax) of any nature whatsoever imposed by any law or regulation AND any other additional costs of any nature whatsoever arising due to factors beyond the control of the supplier. For example the supplier may increase the purchase price in respect of any goods supplied in order to make provision for any increases in costs.

5.3. Any expense incurred by the supplier at the instance of the customer including those incurred in modifying or otherwise altering or making additions to the design, quantities or specifications for goods, shall be paid in addition to the relevant purchase price.

5.4. The purchase price payable to the Supplier in respect of any goods shall be payable by the customer to the supplier, at the supplier's head office or at such other place as the supplier may direct from time to time, in cash AND in South African Rands

5.5 The purchase price and delivery is ex-works and unless specifically provided to the contrary, excludes insurance and freight, which shall be paid directly by the customer of reimbursed to the supplier, at the supplier’s instance. The customer may not withhold payment nor set off any amount due to the customer by the supplier.Goods repaired may be sold by the supplier to defray repair/ storage costs if not collected within 30 days of repair.

6. Risk - The risk in any relevant goods shall pass to the customer on delivery thereof by the supplier to the customer.

7. Delivery - Any delivery date indicated by the supplier shall be regarded as the estimated date of delivery and is not binding on the supplier. The customer shall accept delivery whenever it is tendered. The customer shall inspect all goods upon delivery and shall endorse the delivery note as to any missing or damaged goods, failing which any claim for missing or damaged goods is waived. Delays in delivery due to any act or omission of the customer shall render it liable to pay storage costs. If the supplier agrees to engage a third party to transport the goods, it is hereby authorised to engage a third party on the customers behalf.

8. Warranties and Guarantees

8.1. No Warranties, guarantees or representations, express or implied or tacit Whether by law, contract or otherwise and whether they induced the contract or not, which are not set forth in this agreement shall be binding on the supplier, the customer irrevocably waiving any right (common law or Otherwise) it may have to rely thereon, and the goods are purchased on the basis that they are taken "as is" and with the exclusion of all common law and other remedies.

8.2. To the extent that goods supplied by the supplier are in any way defective, the customer shall be entitled, within 3 months of the delivery of the relevant goods, to claim the replacement or repair of goods to eliminate any defect in workmanship or materials found to be due exclusively to any acts or omissions on the part of the supplier, in the suppliers sole opinion (which shall be binding on the customer), of which defects the supplier shall have been notified in writing by the customer within 10 days after the defect arises. The supplier shall not be responsible for costs incurred in dismantling or fitting replacement parts or reassembling the goods. The supplier's liability shall be limited on return to the supplier of the goods or parts thereof, to what is set out above.

8.3. To be valid a claim in terms of the guarantee as set out in clause 8.2. it must be in writing and must be supported by the original tax invoice. In addition the goods must be returned to the supplier in their original undamaged packaging.

8.4. Save as aforesaid, the the supplier shall have no liability the supplier does not warrant that the goods will be fit for any purposes.

8.5. The supplier shall have no liability in terms of clause 8.2 if repairs or modifications have been made by persons other than the supplier; if any goods are operated with any equipment or part not specifically supplied or approved in writing by the supplier; or the goods were not operated, installed or maintained properly and in accordance with the supplier's instruction.

8.6. Repairs or replacements are not subject to a new guarantee.

9. Handling Fee - The supplier may levy a fee of 10% of the purchase price of goods returned to and accepted by the supplier.

10. Ownership - Ownership (or in the case of software, the non-exclusive and non-transferable right to use the object code) any goods shall not pass to the customer, notwithstanding installation, until the purchase price and interest has been paid. Accession shall not apply. Copyright and title to all intellectual rights in all operating software and documentation remains vested in the supplier.

11. Insurance - The supplier may require the customer, at its own expense and at any time, to insure the goods with a reputable insurer and thereafter keep the goods insured until paid for in full and the customer hereby cedes such policy to the Supplier.

12. Breach

12.1. Subject to clause 12.2., if the customer breaches any of the terms or conditions hereof or any other agreement with the supplier or fails to pay any amount when due or commits any act of insolvency or endeavours to compromise generally with its creditors or does or causes to be done anything which may prejudice the supplier's rights hereunder or at all, or allows any judgement against it to remain unsatisfied or is placed into provisional or final liquidation or sequestration or judicial management or receivership, the supplier shall have the right, without prejudice to any other right, to elect to -

i). treat as immediately due and payable all amounts which would otherwise only become due and payable in the future;

ii). cancel this agreement and retake possession of any of the goods sold.

12.2 The supplier has no obligation to perform in terms hereof while the customer has not performed all its obligations. No claim will arise against the supplier unless the customer has afforded 30 days written notice for the rectification of the cause. Amount due and payable to the supplier shall be determined and proven by a certificate issued by the supplier.

13. No Cession - The customer shall not be entitled to cede or assign any rights and/or obligations to any third party.

14. Costs - The customer shall be liable for all costs incurred by the supplier in the recovery of any amounts or the enforcement of any rights which it has hereunder, including collection charges legal costs on an attorney and own client scale whether incurred prior to or during the institution of legal proceedings or if judgment has been granted, in connection with the satisfaction thereof.

15. Exemption and Indemnity - The customer shall have no claim of any nature whatsoever whether for damages, reduction of purchase price, cancellation or otherwise, against the supplier, its servants or agents, in respect of any loss or damage sustained by the customer of any nature.

16. Severability - Each paragraph or clause in this agreement is severable the others and if any are found by any competent court to be defective or unenforceable for any reason whatever, the remaining paragraphs or clauses shall be of full force and effect.

17. Force Majeure - Any transaction is subject to cancellation by the supplier due to force majeure from any cause beyond the control of the supplier, including, inability to secure labour, power, materials or supplies, or by reason of an act of God, war, civil disturbances, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

18. Interest - The customer shall pay interest to the customer on all amounts not paid on due date at the London Inter Bank Offered Rate or the highest rate permissible by law, compounded monthly in arrears, reckoned from the due date until date of payment.

19. IPR – If the goods delivered by SAMCOM is software or contains software then all rights in and to and related to such software,including copyright, shall at all times remain vested in SAMCOM, save that the customer shall, against payment, acquire a non-exclusive, non-transferable right to use the compiled object code version of it and shall be precluded from decompiling or reverse engineering or re-engineering same or attempting to do so.

SPECIAL CONDITIONS (if any, to appear below)

Any signed orders to SAMCOM Communications will carry a 30% cancellation fee payable upon cancellation by the client/dealer.

The terms and conditions of the Samsung dealer agreement shall take precedence at all times, between the Samsung Dealer and SAMCOM Communications.

All goods delivered shall remain the property of the owner until paid in full.

A Faxed order received from the dealer with the dealers name displayed constitutes a legal binding purchase order.

A faxed order received from the dealer/customer from the premises of the dealer/customer constitutes a legal binding purchase order to SAMCOM Communications.

All Software purchase orders will carry a 100% cancellation fee.

Any peripheral equipment, being VOIP devices, LCR devices not supplied by SAMCOM Communications will VOID the warranty offered by SAMCOM Communications.

The Dealer agrees to abide by the corporate guidelines as set by Samsung and SAMCOM Communications. This is referred to as the Corporate CI as set by SAMCOM. The Dealer agrees to be honest and ethical at all times and agrees to uphold a positive representation of Samsung and SAMCOM Communications. Should the dealer not abide by these guidelines and the guidelines as set in the corporate CI, the dealer is liable for all losses as a result.

The Dealer agrees to abide by the terms and conditions as per the most recent SAMCOM Dealer contract.

The Dealer agrees not to divulge any price lists or any confidential information to any third parties without the written consent of SAMCOM Communications and takes full responsibility and liability should such an event take place.

STANDARD TERMS AND CONDITIONS FOR SAMCOM SUPPLIERS IN ACCORDANCE WITH WHICH SAMCOM PLACES ORDERS FOR GOODS AND SERVICES

1. In this agreement – "supplier"-shall mean the person whose name appears on the order which is annexed hereto or on which these terms are printed or in any other circumstances, any person/s who undertake to supply any goods or provide any service to SAMCOM; and "SAMCOM" – shall mean, collectively or individually as the case may be, SAMCOM Communications(Pty)Ltd and/ or any of its subsidiaries from time to time; and “goods" – shall mean any items or services of whatsoever nature that are supplied by the supplier to SAMCOM.

2. Terms - The only basis upon which the SAMCOM Communications is prepared to do business with the supplier is that, notwithstanding anything in any acceptance, order, invoice or other document or agreement to the contrary, these terms and conditions shall, to the extent that they conflict, prevail over any other agreement between the supplier and SAMCOM. Prior to delivery of goods, SAMCOM may revoke or cancel any order without any right of recourse by the supplier. The risk in and ownership of any relevant goods shall pass to SAMCOM on delivery at SAMCOM’s premises. The supplier warrants that the goods and/or services purchased by it are fit for the purposes for which they are purchased by SAMCOM and are of a reasonable standard which a reasonable purchaser could expect . SAMCOM shall under no circumstances be liable for consequential damages, loss of profits or punitive damages. SAMCOM shall make payment within 30 days of the end of the month in which it receives a statement.The Supplier guarantees that the goods are free of latent and patent defects and in situations where this occurs the supplier is obliged to pay SAMCOM a 100% money back guarantee, with immediate effect...

The supplier agrees not to supply any of SAMCOM’s customers, directly or indirectly, under any circumstances. The supplier is liable to SAMCOM Communications for any losses incurred in should such an event occur. The supplier is also liable for consequential and secondary losses incurred in this circumstance.

The Supplier agrees to keep the details of SAMCOM’s customer and dealers confidential at all times. The Supplier agrees not to disclose this information to any third parties without the express written consent of SAMCOM Communications. The supplier is liable to SAMCOM Communications for any losses incurred in should such an event occur. The supplier is also liable for consequential and secondary losses incurred in this circumstance.

STANDARD LIMITED WARRANTY

What is Covered and For How Long? SAMSUNG TELECOMMUNICATIONS REPRESENTED BY SAMCOM COMMUNICATIONS. ("SAMSUNG") warrants to the original purchaser ("Purchaser") that SAMSUNG's Phones and accessories ("Products") are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the following specified period of time after that date:

Phone Systems | 1 Year

Extended Manufacturers Warranty | 3 Year (to be signed separately and only for power surges where a EVS inst)       

What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery, (ii) any of the seals on the battery are broken or show evidence of tampering, or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.

What are SAMSUNG's Obligations? During the applicable warranty period, SAMSUNG will repair or replace, at SAMSUNG's sole option, without charge to Purchaser, any defective component part of Product. To obtain service under this Limited Warranty, Purchaser must return Product to an authorized phone service facility in an adequate container for shipping, accompanied by Purchaser's sales receipt or comparable substitute proof of sale showing the date of purchase, the serial number of Product and the sellers' name and address. To obtain assistance on where to deliver the Product, call Samsung Customer Care at 1-888-987-4357. Upon receipt, SAMSUNG will promptly repair or replace the defective Product. SAMSUNG may, at SAMSUNG's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product. Repaired/ replaced leather cases, pouches and holsters will be warranted for a period of ninety (90) days. All other repaired/ replaced Product will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for 90 days, whichever is longer. All replaced parts, components, boards and equipment shall become the property of SAMSUNG. If SAMSUNG determines that any Product is not covered by this Limited Warranty, Purchaser must pay all parts, shipping, and labor charges for the repair or return of such Product.

What Are the Limits On SAMSUNG's Liability? EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED HEREIN, PURCHASER TAKES THE PRODUCT "AS IS," AND SAMSUNG MAKES NO WARRANTY OR REPRESENTATION AND THERE ARE NO CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO:

• THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE;

• WARRANTIES OF TITLE OR NON-INFRINGEMENT; DESIGN, CONDITION, QUALITY, OR PERFORMANCE OF THE PRODUCT; THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN; OR

• COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING THERETO.

NOTHING CONTAINED IN THE INSTRUCTION MANUAL SHALL BE CONSTRUED TO CREATE AN EXPRESS WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT. ALL IMPLIED WARRANTIES AND CONDITIONS THAT MAY ARISE BY OPERATION OF LAW, INCLUDING IF APPLICABLE THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE SAME DURATION OF TIME AS THE EXPRESS WRITTEN WARRANTY STATED HEREIN. SOME STATES/ PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE, USE, OR MISUSE OF, OR INABILITY TO USE THE PRODUCT OR ARISING DIRECTLY OR INDIRECTLY FROM THE USE OR LOSS OF USE OF THE PRODUCT OR FROM THE BREACH OF THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL, CONSEQUENTIAL OR SIMILAR DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR BENEFITS, OR FOR DAMAGES ARISING FROM ANY TORT (INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE) OR FAULT COMMITTED BY SAMSUNG, ITS AGENTS OR EMPLOYEES, OR FOR ANY BREACH OF CONTRACT OR FOR ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY. SOME STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE/PROVINCE TO PROVINCE. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT AND STATES PURCHASER’S EXCLUSIVE REMEDY. IF ANY PORTION OF THIS LIMITED WARRANTY IS HELD ILLEGAL OR UNENFORCEABLE BY REASON OF ANY LAW, SUCH PARTIAL ILLEGALITY OR UNENFORCEABILITY SHALL NOT AFFECT THE ENFORCEABILITY FOR THE REMAINDER OF THIS LIMITED WARRANTY WHICH PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS.THE PARTIES UNDERSTAND THAT THE PURCHASER MAY USE THIRD-PARTY SOFTWARE OR EQUIPMENT IN CONJUNCTION WITH THE PRODUCT. SAMSUNG MAKES NO WARRANTIES OR REPRESENTATIONS AND THERE ARE NO CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE, INCLUDING THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT. THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT LIE SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT, AS THE CASE MAY BE.

This Limited Warranty allocates risk of Product failure between Purchaser and SAMSUNG, and SAMSUNG's Product pricing reflects this allocation of risk and the limitations of liability contained in this Limited Warranty. The agents, employees, distributors, and dealers of SAMSUNG are not authorized to make modifications to this Limited Warranty, or make additional warranties binding on SAMSUNG. Accordingly, additional statements such as dealer advertising or presentation, whether oral or written, do not constitute warranties by SAMSUNG and should not be relied upon.

The warranty only applies through the dealership that purchased the original equipment from SAMCOM COMMUNICATIONS. Should any other Samsung dealer, without the written consent of SAMCOM Communications work on the system; this will nullify the warranty with immediate effect.

Should any unauthorized and untested equipment be connected to the Samsung PABX this will nullify the warranty.

Warranty Does Not Cover:

1) Equipment damaged by accident, abuse, misuse, or neglect.

2) Equipment that has been altered or modified without authorization by SAMCOM Communications

3) Equipment with tampered serial numbers and/or warranty stickers.

3) Equipment rendered inoperative by fire, flood, lightening, or any ACT OF NATURE.

4) Equipment not run on a dedicated and grounded electrical outlet with a surge protector.

5) Equipment damaged from power surges

The Warranty applies to Latent Defects and is limited to a period of 12 months from date of shipment from SAMCOM Communications.

SAMCOM Communications makes no representation or express warranty with respect to the product except those stated in this document. The Warranty only applies to Samsung PABX product.. SAMCOM Communications Disclaims all other warranties ,express or implied ,as to any such product ,including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statue ,trade usage, course of dealing, or course of performance.